Who we are
This Privacy Policy explains how TruePath Resolution ("TruePath," "we," "us") collects, uses, and protects information when you use our website and services. If you have questions, contact us at TruePath Resolution, 326 E Street, Chula Vista, CA 91910 — info@truepathresolution.com — (619) 566-1886.
Information we collect
We collect information you provide directly — for example when you submit a case-review or contact form: your name, email address, phone number, preferred language, the general nature of your tax situation, an approximate balance range, and any details you choose to share.
We also collect limited technical information automatically, such as your IP address, browser type, pages visited, and referral source, and marketing attribution parameters (for example UTM tags and ad click identifiers). See our Cookie Policy for details.
- We do not request your Social Security number, bank account numbers, or full financial records through our website forms.
- Sensitive information is only collected later, securely, and only if you choose to move forward with our services.
How we use your information
We use your information to respond to your inquiry, evaluate your case, schedule and conduct consultations, provide our services, communicate with you, comply with legal obligations, and improve our website and marketing.
We use marketing attribution data to understand which channels (organic, referral, or advertising) bring prospective clients to us.
How we share your information
We do not sell your personal information. We may share it with trusted service providers who help us operate (for example hosting, CRM, scheduling, email, and analytics providers), who are bound to protect it, and when required by law or to protect our rights.
We are an independent firm and are not affiliated with the IRS or any government agency; we do not share your information with the IRS except as part of authorized representation you request.
Your choices and California rights
You may request to access, correct, or delete your personal information, and you may opt out of marketing communications at any time.
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you rights to know, delete, correct, and to opt out of the "sale" or "sharing" of personal information. We do not sell your personal information. To exercise any right, contact us at TruePath Resolution, 326 E Street, Chula Vista, CA 91910 — info@truepathresolution.com — (619) 566-1886.
Data security and retention
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We retain your information for as long as needed to provide services and to meet legal, tax, and accounting requirements.
Children's privacy
Our website and services are intended for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the current version.