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Privacy Policy

Last updated: September 10, 2026

TruePath Resolution ("we", "our", or "us") operates the website truepathresolution.com (the "Site"). This page informs you about our policies and practices regarding the collection, use, and disclosure of personal data when you use our website and services.

1. Information We Collect

We collect several types of information in connection with the services we provide, including:

  • Contact information: name, email, phone number, mailing address
  • Financial and tax information: when you apply for our services, we may collect information about your tax situation (IRS account transcripts, tax history, debt documentation)
  • Communication information: when you contact us by email, phone, or web forms, we retain that communication
  • Browsing data: information about how you navigate the Site (pages visited, time on site, referral source), collected through cookies and similar technologies
  • Device information: browser type, operating system, IP address

1.1 Consent to Telephone Contact (TCPA Compliance)

By providing your telephone number on our contact form, you give your express consent for TruePath Resolution to contact you by phone, SMS, or email (including automated messages) regarding your tax case, inquiries, service updates, and similar business purposes.

Your consent is entirely voluntary. You may revoke this consent at any time by emailing us at sandez@truepathresolution.com or by replying "STOP" to any text message. If you revoke your consent, we will not contact you by phone or SMS, but we may continue to communicate with you by email.

You understand that standard telephone charges may apply (messages and data may incur charges according to your mobile plan).

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our tax resolution services
  • Communicate with you about your case, provide status updates, and answer your questions
  • Process your consultation or service request
  • Send information about our services (you may unsubscribe at any time)
  • Comply with legal obligations (IRS filings, legally required records)
  • Prevent fraud and improve the security of the Site
  • Analyze Site usage to improve the user experience

3. Legal Basis for Processing Your Information

We process your personal information solely with your consent (when you complete our contact form) or as necessary to perform our contract with you (providing tax resolution services). We do not sell or share your personal information with third parties without your express authorization.

4. Sharing Your Information

We do not share your personal information with third parties except:

  • Service providers: those who assist us with operational functions (hosting, email, analytics) under confidentiality agreements
  • Legal requirements: when required by law (IRS filings, court orders, regulatory compliance)
  • With your consent: when you expressly authorize sharing information with third parties

5. Data Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • HTTPS encryption of all data in transit
  • Secure storage of personal data on protected servers
  • Access restricted to authorized personnel only

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, and you use the Site at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to provide our services. Information about tax cases is kept in accordance with IRS requirements (generally 7 years). You may request deletion of your information at any time by contacting us.

7. Your Rights (CCPA - California)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to know: what personal information we collect, how we use it, and with whom we share it
  • Right to delete: you may request that we delete the personal information we have collected from you
  • Right to opt out of sale: we affirm that we do not sell personal information
  • Right to non-discrimination: we will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact: sandez@truepathresolution.com

8. Cookies and Tracking Technologies

We use cookies (small text files stored in your browser) to:

  • Maintain your session (if you access protected areas)
  • Remember your language preference (EN/ES)
  • Analyze Site usage (Google Analytics)

You can control cookies in your browser. Disabling cookies may affect Site functionality. See our Cookie Policy for more detail.

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy policies. We recommend reviewing the privacy policy of any site before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes. Your continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or our privacy practices, contact:

TruePath Resolution
Email: sandez@truepathresolution.com
Phone: (619) 566-1886
Website: truepathresolution.com